Delete your account
1. In the app
Open InChina, go to Profile → Delete account, and confirm. Your account is marked for deletion straight away and the 30-day countdown starts. You can sign in at any time during those 30 days to cancel.
2. Without the app
If you no longer have the app, email support@inchinatravel.com from the address you signed up with, with the subject “Delete my account”. Tell us how you signed in (email, Google or Apple). We confirm your identity by replying to that address, then start the same 30-day process. You get a confirmation when it starts and when it completes.
Email a deletion request →3. What happens next
After 30 days the account is deactivated, its Apple or Google sign-in is unlinked, and your sessions are ended. Itineraries, saved cards, planner conversations and messages tied to the account are removed from your view and scheduled for deletion. Payment and refund records for in-person bookings are kept for the period the law requires, then deleted.
4. Changing your mind
Sign in during the 30 days, or reply to our confirmation email, and the deletion is cancelled. After the 30 days it cannot be undone.
5. What we keep, and why
The full list of what is deleted, what is retained and for how long is in Section 6 of the Privacy Policy. Nothing on this page changes those terms.
Privacy Policy →